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The Accountability Conversation
Accountability is a conversation built on care.
When it’s caring, curious, clear, and direct, it helps people grow and keeps the relationship strong. The guide includes the four steps, what to do when a conversation gets heated, and a worksheet to plan a real conversation you’ve been carrying.
Clear is kind.
A caring, clear conversation that ends with an owner and a date settles it, and people know exactly where they stand.
- CaringLead with respect for the person and what they bring.
- CuriousAsk first. Seek to understand what’s really happening.
- ClearName the fact and the expectation, in plain words.
- DirectAgree on one goal, one owner, one date.
Bring CRAVE to your team
The Accountability Conversation is one of the practical tools inside CRAVE, a training that builds the human skills behind great leadership. Massachusetts companies with 100 or fewer employees may qualify for up to 100% funding through the Workforce Training Fund Express Program.